Refund Policy

Last updated: September 30, 2026

1. Prepaid B2B Subscriptions

LiveKit is Business-to-Business (B2B) and professional software billed on a prepaid, recurring monthly basis. Subscriptions can be canceled at any time. We do not offer refunds, account credits, or prorated billing for partially used months.

2. Cancellation

You may cancel at any time from your billing portal or by contacting support. Cancellation stops future renewals; your workspace remains active until the end of the current prepaid period.

3. Billing Errors

If you believe you were charged in error (e.g., duplicate charge), contact us within 30 days at support.livekit@gmail.com and our Merchant of Record will review the case.

4. Contact

Billing support: support.livekit@gmail.com